for unauthorised purchases if you have failed to take reasonable The cancellation of your transaction and the refund of your purchase amount would be effective immediately. Log-in to your Citi Mobile App. Web: Go to Insurance > Click on Purchase Now. By default, AmOnline will show the FT/TD-i type that you have opened with AmBank at dashboard. Please enable scripts and reload this page. Changing account nickname changes this to your preferred name for easy identification. We highly recommend you to download the latest AmOnline app and have AmSecure enabled to perform transactions of any amount securely. be generated from the chip in your original contactless card. As long as your mobile phone is connected to internet and your mobile phone allows notifications from AmOnline app. If you have not yet registered for AmOnline, please follow the steps, For our sole proprietary & SME customers, refer to AmAccess Biz FAQ. You can register up to 5 DuitNow IDs which consists of 4 mobile numbers and 1 identification number (NRIC, Passport, Army/Police Number). Face ID is a facial recognition system introduced by Apple which can be used as an authentication for quick access. It is very important that you keep your PIN confidential so that your and fast way to pay for everyday purchases. Refer to, your device must not be jailbroken or rooted. For easy reference, each fund in the Browse Fund section are labelled with their risk category. Your loan/financing account may have been hidden. It is convenient as you can have bills paid automatically on the date you chose. If someone knows your credit card details then they can do a purchase easily without OTP. For 3rd party account or DuitNow transfers, it will be processed immediately. First time login, when you bind your phone to your AmOnline profile or. Log in to AmOnline > Menu > Sign-In & Security > AmSecure. The list below shows how long the transaction history is for each product: The status will be reflected accordingly once the payment has been processed. You may go to your Fixed Deposit/Term Deposit-i account details, tap on Quick Action > Redeem FD. Your PIN must always be kept a secret and never written down. Yes, our Contact Centre agents will reply to your messages as soon as they can. “Show on AmOnline” means your loan/financing account is viewable to you in AmOnline. To register AmOnline, follow below steps: We would send you an SMS and email notifying you of your successful registration. The payment terminal will determine if a PIN is required Activating your credit card lets your bank or credit card issuer know that you have received the card and that it is in the hands of the correct person; this is a way to help prevent credit card fraud. App: Menu > DuitNow Settings > Swipe left to Activate / Deactivate, Web: Settings > DuitNow Settings > DuitNow ID > Click on the 3-dots button to Activate / Deactivate, App: Menu > DuitNow Settings > Swipe left to Edit > Select your preferred receiving account. Yes, you will require a PIN for most of your card transactions at You can choose from CASA or Credit Card accounts. You can also use your AmBank debit card if you have one. In this case, you are advised to call our Contact Centre to enquire this issue. transfer amount) the outstanding balance of a credit card account with any bank into an AmBank credit card account. Please activate your Card via any of the following methods for first time usage. Can I still use my PIN card for contactless transactions? You just need to tap on Authorise in your trusted mobile device. After making a transaction/payment, you can tap on the ‘Share Receipt’ button. Just swipe in Recent AmOnline Transactions and transact! Yes, once your debit card is activated for oversea/online usage, it can be used immediately for overseas/online transactions. The fund is not available for purchase anymore. For more product details, kindly visit https://www.ambank.com.my/eng/eflex. • You must activate your TRUE by AmBank Debit Card when you receive both the debit card and card PIN. In the unlikely event of fraud, you will not be held responsible for Instead, you will need to contact the biller to cancel/terminate the Direct Debit instruction. Find out more about using your credit card Card rewards Allow Overseas Spending – enables you to allow/disable your card for overseas transactions. Credit Cards Compare the best credit cards Find the credit card that meets your needs and apply online. AmBank Islamic’s List of Insured Deposits, Anti-Bribery and Corrupt Practices Policy. will not read any contactless card presented in front of it by mistake. You may apply any amount from RM1,000 to RM50,000, or up to your current available credit card limit, whichever is lower. You may also visit AmBank branches to open an eFlex/-i Savings Account. fraudster. Login > Tap for Quick Actions > Prepaid Top Up. If you are making a payment with insufficient funds, you will see an error message. For security reason, we need to verify you further. petrol pumps? You can show a hidden account the same way you hid your account (Refer to No. Once upgraded to the new AmOnline app, you will need to re-activate Quick Access in order to use this feature to log in. For security reason, we need to verify you further. You can only activate a Supplementary Card if you are the supplementary cardholder. View Recent Transactions – View the status of your Unit Trust transaction performed in AmOnline in Recent AmOnline Transactions and cancel them before the stipulated cut-off time. Please visit www.adobe.com to download the software. Favourites works like an address book where you see your Own profile at the top of the list followed by your Contacts. We advise you to remove your Face ID/Touch ID/Fingerprint setup from your phone settings. To set as recurring, select the ‘Set as recurring’ checkbox and proceed. Accounts that you can add here are: Others (Other than you)In your Contact, you can add accounts that belong to that Favourite Contact. You need to contact our call center to unlock your profile first in order for you to log in to AmOnline again. App: Menu > Sign-In & Security > Quick Access, Web: Settings > Sign-in & Security > My Device. Application submitted on a working day, after 2PM: Will be processed on the next working day, and fund will be disbursed on the following working day. Web: Settings > DuitNow Settings > DuitNow ID > Click on the 3-dots button to Edit, App: Menu > DuitNow Settings > Swipe left to Switch > Select your preferred receiving account, Web: Settings > DuitNow Settings > DuitNow ID > Click on the 3-dots button to Switch > Select your preferred receiving account. However, SMS TAC is still required at login for the following cases: You can transfer from your own AmBank account to other accounts within AmBank or other banks’ accounts. E.g FD 2 to 12 months. birthday or anniversary), telephone number or driver’s licence Malaysia? AmBank BonusLink Visa Card redefines ‘Rewards’ to a whole new level L-R: Syed Anuar Syed Ali, Head, Group Corporate Communications & Marketing, AmBank Group, Mr Peter Lee, Senior General Manager, Lion Group, Ms Jade Lee, Managing Director, Retail Banking, AmBank (M) Berhad, Mr Victor Goon, General Manager, BonusKad Loyalty Sdn Bhd, Ms … The last updated date of your account details and fund portfolio will be displayed at your account details section. All applicants must have an AmBank Savings Account or AmBank Islamic Savings Account-i to receive the cash disbursement. Look out for a DuitNow QR code standee at participating merchant outlets. You can also receive money by letting a person scan your DuitNow QR code generated specifically for you on AmOnline. AmOnline app requires device binding to your personal device before you are able to use DuitNow QR. Call the activation number. You can see the placement is successful and display at your AmOnline dashboard immediately. Changing account nickname changes this to your preferred name for easy identification. After keying in your amount, you can choose to transfer/pay now or later. Yes, you can perform scheduled payments. AmBank Current or Savings Account/-i that is linked to an AmBank Debit Card. Show on AmOnline – enables you to show or hide your card in AmOnline. Subsequently, you can also view your account transaction history in your account details transaction. You can transfer RM250 at minimum and a maximum of up to RM10,000 per day. Log in to AmOnline > Settings > Sign-In & Security > AmSecure to deactivate. Log in to AmOnline > Settings Menu > Account & Card Settings> Link Account. If you have not logged in for long period of time, your AmOnline profile will turn inactive or dormant. So if you don’t do any transaction or purchase any item on international websites regularly its always better to disable International Transaction on Credit Card. Tap on the “x” on top right to cancel the transaction. If you did not receive the prepaid product within 5 minutes, kindly contact our AmBank Contact Centre for assistance. Please go to Activate Your Card FAQ for more information. Your investment account would appear in AmOnline. in your card account.This pre-authorisation amount is temporary held • notify the Bank immediately if you become aware that your PIN has DuitNow is a real–time electronic fund transfer service where you can make payments to a recipient by using Proxies or Identifier (ID) or a bank account number. You can top up to a new number by selecting the “New” tab, or top up to an existing favourite number by selecting the “Favourites” tab. For example, a 3rd-party keyboard app may be vulnerable to keylogging. Could I have unknowingly made a purchase if I walked Instead, you have the option to either perform premature redemption or redeem upon maturity date on AmOnline. Therefore, if you do not have a PIN in hand, proceed to make payment Yes, you can edit multiple transaction types at one time. For AmOnline app, go to Menu > Scheduled Transactions > Swipe left or tap on the transaction to delete. A “Quick Actions” menu to get all your necessary banking needs done quicker. You must notify the Bank promptly of any unauthorised If you are on iOS device that iOS version 13 or above, password will be auto clear if incorrect password entered. For transfer to a new recipient, you can transfer to a mobile number, savings or current account, credit card, loan account or identity number. When will I need to use the PIN? If you are an AmOnline user but a non-Malaysian resident, you must have an AmBank/AmBank Islamic deposit account for online account opening. 8). If you are an existing investor, you can directly view your portfolio summary and past Unit Trust transactions. accepted). All UT transactions in AmOnline require you to have an Individual Investment account, which can be opened via AmOnline. Is the PIN used for making purchases the same as the PIN Tap on the “Register to AmOnline” tile. Enter your preferred AmOnline credentials. If the reader is not enabled to process, it Yes, the supplementary cardholder must be at least 18 years old to be eligible for one. Yes, you can save your application and complete your application later in Quick Actions > Apply for More Services > View Application History. If you need further assistance on your investment plan, please visit your nearest branch or contact your servicing Relationship Manager or Personal Banker. Funds will be displayed for purchase according to your Risk Profile, as Suitable or Other Funds. All transactions are monitored by the bank. AmBank credit cards include a balance transfer facility whereby cardholders are allowed to transfer in full or in part (subject to min. Instantly. You may find your previously submitted applications in Quick Actions > Apply for More Services> View Application History. All they need is Credit card number, validity of card and CVV number. Some billers accept Credit Card/-i payments as well. For AmOnline Web, go to Recent AmOnline Transactions > Find the past payment that you want to repeat > Click on “Repeat” button. Log in to AmOnline > Quick Actions > Transfer Money. PINs for Malaysian cards have six digits. AmOnline PIN is only applicable to mobile phone that does not support biometric feature in which you can still enjoy the Quick Access benefits by setting up a 6-digit PIN. Applications submitted on a working day, after 2PM: Will be processed on the next working day, and fund will be disbursed on the following working day. For further checking, please contact AmOnline customer care at 03-2173 6666 or email us at customercare@ambankgroup.com. Please contact our Contact Centre hotline at +603 2178 8888 if you have any enquiries. This allows crediting to your selected account once the fund redemption process is completed. Please refer to FAQ 15 for more information on supported funds. However, effective Tuesday, 1 January 2019 onwards, all Fixed Deposit/Term Deposit-i placements which are withdrawn before maturity will have NO interest/profit payable. To unhide, log in to AmOnline > Settings Menu > Account & Card Settings > Loan / Financing Account Settings > At Hidden Accounts section, swipe to unhide. Log in to AmOnline > Menu > Sign-In & Security > AmSecure. Alternatively, you may also log in > Credit Card tile > tap/click on the card to Activate. There will be no charges associated when performing DuitNow QR services at the moment. AppLog in to AmOnline.> Menu > DuitNow QR Settings > Tap on DuitNow QR and select your preferred account. There is a RM20 minimum balance amount need to be maintained in the account. 1. After successfully logging in, you can see the fields pre-populated from merchant website. To cancel: Go to Recent AmOnline Transactions > Tap on a Buy or Redeem Fund transaction > Tap on Cancel. For security reasons, you are only able to transfer up to the maximum amount set for the day. You can still log in with your password. To check your account balances and transactions quickly, To perform low-value transactions such as DuitNow QR easily with fingerprint/face ID or a 6-digit PIN. This could also be due to a temporary issue related to Telco/Mobile services. Get rewarded when you spend with AmBank Islamic Cards. TAC or AmSecure is not required when you top up to a previously setup favourites. Yes. Allow Online Purchases – enables you to allow/disable your card for online shopping. You may go to Quick Actions > Apply for More Services> Do More With Your Card > Boost Your Credit Limit. A default account (to deduct the funds from) will be pre-selected for you as well. Balance of your Unit Trust fund will be updated accordingly in the My Portfolio section once your transaction has been processed. Yes, you need to deactivate AmSecure and this can be done at AmOnline web browser. You can choose your preferred Risk Profile during Investment Account Opening via AmOnline or when you want to update it at a later time in your Account Details. However, once the branch transaction has been processed, it will be reflected in your Portfolio Summary and Transaction History in AmOnline. All maturity dates that fall on a Saturday or Sunday for all states will be shifted to Monday or the next business day, if Monday is a Public or State Holiday in the Federal Territory of Kuala Lumpur. After you Review & Confirm your transaction, you will be prompted to authorise your transaction via AmSecure. Alternatively, you can view your transaction in AmOnline History to view and share the receipt. Risk Profile shows your risk preferences when it comes to investing. Please walk-in to our nearest branch or contact our call centre to have your mobile number updated. After your AmOnline Profile is bounded to your new phone, your previous phone will be unbounded automatically and no notifications will be pushed to your old phone. Block This Card – enables you to block your card from future transactions in the event of emergency. Quick Access allows you to leverage on biometric features available on your mobile phone (face / fingerprint recognition) or a 6-digit AmOnline PIN to quickly access your accounts summary, recent transactions history and perform low-value transactions. You may apply for 7, 14 or 30 days for temporary Credit Limit Increase. through checkout counters by just tapping your card whenever you You may go to Quick Actions > Apply for More Services > Get Credit Card > Get a Supplementary Card. Please ensure that you have enter the correct password as per the instruction on eStatement screen. Can I continue using my existing signature card after I have received my PIN card? You can also pay to any person who can generate a DuitNow QR code on any participating mobile banking app. You can still complete your transaction by entering SMS TAC. No, your device must meet the minimum system requirements. Example:Original name: Investment AccountChanged to: Joint UT with Mom. No, once the conversation has been closed by our agents, you would need to create a new message. Will I have to enter a PIN when I use my card overseas? You can pay other bank’s loan by clicking/tapping Transfer Money > New Recipient > Loan. To activate a credit card, start by finding the card's activation information, which can usually be found on a sticker or in a packet that came with the card. Fixed Deposit / Term Deposit-i Account Settings. Tap on the “Register to AmOnline” tile, Enter your preferred AmOnline credentials. self-service petrol pumps will be deducted from the available balance To hide your account, follow these steps: You can show a hidden account in AmOnline, by following these steps: You can see the account at your dashboard. You may use other bank’s online banking portal to transfer fund to the eFlex/-i account OR, You may deposit cash to the eFlex/-i account number via AmBank CDM (Cash Deposit Machine). To do so: Go to Recent AmOnline Transactions > tap/click on the transaction > tap/click View Receipt, Select the account > Transactions tab > tap/click on the download button. It’s a card with contactless chip technology, where you can breeze You are able to access AmOnline from anywhere in the world provided that you have an Internet connection (Wi-Fi or mobile data). To show the account, select the account and swipe left at AmOnline app OR switch on the “Show” toggle at AmOnline web. • do not keep a written record of your PIN; This potentially exposes your private and sensitive information such as card details, banking details, and personal details. You may be held responsible No more waiting for SMS TAC. AmSecure is safer than SMS TAC as it binds your AmOnline User ID to your trusted mobile device. Therefore, it is difficult for an unauthorized party to display your selected image for verification. However, you can link more than 1 DuitNow ID to the same account. To receive money:Launch AmOnline app > Tap on “Scan QR” > Tap on “Show to Receive” to generate a QR code > Show or share your DuitNow QR code to your payer. Upon successful verification, you can see the transaction is displayed at your AmOnline dashboard. Each contactless transaction requires a unique code to This product has a fixed monthly payment schedule and is available under both Conventional and Islamic banking. More often than not, people end up paying 18% in interest on their credit card bill all the time. Do annual fees on credit cards annoy you? Have a minimum gross income of RM 3,001 per month for salaried earners, or RM 5,000 per month for self-employed or full commission earners. Pay Bills allow you to pay your bills through AmOnline. Joint Investment Account holders cannot update their risk profile via AmOnline. Tap on the Authorise button if you are okay to proceed. d) Overseas purchases in certain countries in Europe, Australia, New Zealand, etc. Please ensure that you have received your physical card before activating it. After allowing notifications from the mobile phone, log in to AmOnline app > go to Menu > Turn Off or On the “Push Notification” again. The phone model/ type that is displayed at Quick Access settings is the mobile phone in which you have activated Quick Access. For IBG, DuitNow or QR transactions, the daily limit will be shared among the services.E.g. b) First time log-in at AmOnline, AmBank’s Internet Banking Transaction after cut-off time: Processing complete after 3 business days. Placement of Fixed Deposit/Term Deposit-i is online and immediate. You may go to the policy details > “Renew Now” button. unlikely event that the contactless card details are read by a All Rights Reserved. Example:Original name: Personal LoanChanged to: My study loan. You may find your previously submitted application in Quick Actions > Apply for More Services > View Application History. Once done, you will see the Transaction Status page. To prevent unauthorized access to your AmOnline account, take a look at the DO’s and DON’T’s below. If you have trouble logging in to AmOnline, it may be due to the following reasons: Yes, for security reason, we have to lock your profile. DuitNow QR is an industry-wide initiative governed by Payments Network Malaysia Sdn Bhd (PayNet). pumps when prompted, even prior to 1 July 2017. You will need to reset your password using our “Forgot username / password” function in AmOnline. Simply tap edit on another transaction type after editing a particular transaction type. well as any unauthorised card usage. You can enter the recipient ID to validate against the account number entered if you wish to before the transaction is processed. Note: Processing time aforementioned are on best effort basis. If you feel your account has been compromised, please contact our contact center immediately to lodge a report. The permitted identifier that can be used as a DuitNow ID are as follows: -, App: Menu > DuitNow Settings > Register / Add new mobile number, Web: Settings > DuitNow Settings > DuitNow ID > Register / Add Mobile Number. Activation is a quick process which requires you to identify yourself and your card. If you want to change the account, you can click on “Change Account”. care and precaution to protect your card or PIN. Note: The new AmOnline app is a separate app that you can search and download from the App Store. You may find your previously submitted applications in Quick Actions > Apply for More Services > View Application History. The service charge imposed for this service varies according to the type of service and merchant selected by customers. card. Please approach the nearest AmBank branch for partial redemption lower than 100 units. For DuitNow transactions, during the review & confirm section, the beneficiary name will be shown with a “Tick” to verify the recipient name. contactless reader close to my wallet? Lazada, Shopee) via AmOnline. However, Credit Card is only allowed if the merchant accepts credit card payment. For more information, please visit https://www.paynet.my/directdebit/faq.html, Go to your credit card and tap/click on the Settings tab. By default, AmOnline will show “Investment Account” at the dashboard. Call our 24-hour card activation hotline at (852) 3163 0688 and follow the instructions to activate your card. v7.0, v7.1 etc.) You are able to set the date and amount to pay to a designated biller of your choice. You can also check the status at your AmOnline dashboard; at Recent AmOnline History after one hour. This means that your transfers will be received in an instant! Controls are in place to mitigate the use of a lost or stolen contactless This means that you have not changed your password since the implementation of our new password policy on 26th August 2019. To view the prospectus, an Adobe Acrobat Reader software is required. There are no restrictions on the frequency of full or partial redemptions in a year. You would still be able to register for AmOnline. Your password must now consist of a combination of at least one uppercase letter, lowercase letters, and numbers and must be between 8 to 16 characters. You may log in to your AmOnline account to check on its updates then. Prepaid Top Up daily transaction limit is RM 500.00. DuitNow QR payments/transfers will be processed immediately. Yes. You can cancel your transaction (buy or redemption) submitted on the day, before the cut off time. How safe is a contactless card? One of the ways is to always be aware of the most common types of e-Banking Scams. Follow the simple steps to reactivate your profile. By default, AmOnline will show the loan/financing account type that you have opened with AmBank at the dashboard. Your FD/TD-i may have been hidden. eStatement is available for Current/Savings account/-i, Credit Card/-i, and Loan/Financing account. Clicking on an investment account will lead you to My Portfolio section of that account. You can repeat a past transaction by searching the transaction on AmOnline History and tap on ‘Repeat’. The contactless reader can only process one transaction at a time. b. You will receive notifications when our agents reply, if you have push notifications enabled. For transactions performed using AmOnline, you can view your it in AmOnline History. If you are already an AmOnline user, you can log in using your respective Username and Password. Do not use a 3rd-party keyboard app when using AmOnline as it can cause malicious or unintentional compromise of your banking data. New Card Activation Steps for all Maybank Credit and Debit Cards All new, renewal and replacement Maybank Credit and Debit Cards sent via mail are de-activated (blocked) status for security purpose. Yes, for most cases. However, you will still have the grace period of 14 days after the expiry date to renew your car insurance. App: Menu > DuitNow Settings > Swipe left to Edit > Select your preferred receiving account. If you had registered your AmOnline using your Current or Savings account/-i, all your other accounts with AmBank will be automatically displayed in your AmOnline. point-of-sale. AmOnline currently does not support this feature. For security reasons, you are only able to change your transaction limit after 24 hours upon registering for AmOnline. Enter your ID Number and contact details. Upon completion, this binds your AmOnline account to your mobile device. You can pay other bank’s credit card by clicking/tapping Transfer Money > New Recipient > Credit Card. All Fixed/Term Deposit-i placement will take effect immediately and you will be able to view the account in AmOnline immediately as well. With this seamless features, you will be able to register for a new AmOnline account. For example, certain billers impose a service charge when paying Bills. 4.2: We provide customers with efficient services via our virtual platforms outside of normal banking hours. In case you have more than 1 card for renewal / replacement, you can choose from the list of your credit cards that which you wish to activate first. Account” at the same other bank account number entered if you prefer broaden..., either temporarily or permanently via Interbank Giro ( IBG ) and DuitNow page seeking your authorisation the! Redeem transactions for a period of 90 days from the beneficiary or beneficiary’s bank once your transaction code be. And daily transaction limit at Menu > scheduled transactions updated accordingly in future! 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