I have not taken any action this just happened. Sellers have no protections. Their main product, the Mercari marketplace app, was first launched in Japan in July 2013, and has since grown to become Japan's largest community-powered marketplace with over JPY 10 billion in transactions carried out on the platform each month. Yet another new online marketplace trying to capture those people who have been discouraged by the Big Fish that sell on eBay. Mercari is NOT a safe place to buy. 8 Tips To Know Before Using It. Because you are not purchasing items from or selling items to Mercari, … They take out the money before they rate the Seller and Mercari holds it. Just like most other selling sites. Coach Purse I brought a coach purse from Katherin Aucoin. credit card details). So yes they do take the money before you rate the seller. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Most of the time, scammers have a fresh or without reviews seller profile and they add the unbelievable price of the item. #4 – The shipping process is easy The huge plus is that shipping items to your buyers are easy to navigate. However, if you want to start your own eCommerce store then I highly recommend creating your Shopify store. It costs a lot of time and money. It’s comical that any of these platforms have community guidelines, they do not enforce them. This is Mercari. Mercari failed to protect the buyer despite what they claim. List your item in minutes. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Join over 260,000 subscribers! Of course the credit is no good to me because I will never trust the site again. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. Mercari steals your shipping insurance money. However, they collect this information about the customers: Don’t worry this information is collected by almost all the online marketplaces. Our doctors and nurses, in particular, are in a time of need. What happened? I actually discovered Mercari because one of my stolen rings was listed there. With many fraudsters out there, you’ll want an eCommerce platform that’ll adequately protect the sensitive data that you share with it. Customer service is horrible at best. Receive information about who you communicate with, locations and accessing logs such as IP address, device ID, your actions within their service. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. There are some buyers who want to get the product but when they receive the item, they feel unhappy and wish to return the item. How safe is it to sell and shop on the Mercari selling app? If so, then you’re landed on the right article. I’m also so grateful that Arslan posted such detailed info. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Though Mercari is a completely safe e-commerce site for buyers and sellers, in order to avoid getting scammed, you must always look for the signs. Too many times. When Mercari determines that a listing is in violation, they will remove their listing and cancel any related transactions up to and chances are they suspend or terminate that seller account. Only after you rate they release it. It’s DEFINITELY NOT WORTH IT for any Decent Seller. now he’s been trying to fix the problem by sending emails to Mercari but got no response yet. Take a look at this quick guide about selling on Mercari. They expect you to take whatever they offer. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Secure. If you are a buyer, this is where you can find almost anything for a very reasonable price. Though Mercari is a completely safe e-commerce site for buyers and sellers, in order to avoid getting scammed, you must always look for the signs. The WoT scorecard provides crowdsourced online ratings & reviews for mercari.com regarding its safety and security. They are the worst. Watch this video as well for more tips about selling. Never buy from people who insist that you continue talking on other platforms. One of the issues on Mercari is that some sellers include misleading or vague descriptions and photos. “Fool me once…” I guess! on this subject with an avenue for everyone’s feedback. I would say that 50 percent maybe more of the jordans on mercari are fakes. Descriptions of the products aren’t always accurate and images can make them look better than it is. Find right answers right now! Feel free to share your experience in the comments section below. In this case, it’s better to pay more attention to the product descriptions and get the items you wish for. Mercari are crooked Japanese sellers…Suing & bringing criminal charges of fraud. Check whether the photos are taken from every angle or not. Both of these sellers have excellent ratings : /. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines.” This is the WORST customer service I have ever seen. There is a scam in process. Although Mercari itself is a legit site, that doesn’t mean you are entirely safe. If it was marked “delivered” that is because the company who shipped the item, delivered the item ( they don’t lie ). (I think they should improve this functionality of Mercari). Thank You there was a lot of really good information to make a decision. The seller has no control at the delivery level and is not required to refund the seller. As I said already, the seller must provide a valid tracking number because maybe a buyer claims that they didn’t receive an item. I’ve stopped buying or selling on Mercari. Contact Us | Privacy Policy | TOS | All Rights Reserved, Join our newsletter and get all the latest. Final Verdict. They have ZERO support. You WILL NEVER, NEVER get actual help. Is Mercari safe for buyers? Personal data, which includes your name, phone, email and address, date of birth, or tax identification number. Mercari is NOT a safe place to buy. Is Mercari Safe and Legitimate? I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercari’s Requirement period). For finding items at cheaper prices than on other platforms particular, are in new. And why Mercari is a legit site, that ’ s a place. With sellers and why it is the fact that Mercari didn ’ t use.. 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