Unemployment benefits are handled by the state, so contacting your state-level elected officials can help get the ball rolling. I have 9 weeks plus the waiting week, and have since returned to work, but really need the money I’m owed. Can you please repost? Call state representative like I had to. Each time I call the center, an automated message says that the office of unemployment telecenter is closed even though their hours are stated as opening at 8:30AM. Unfortunately, Massachusetts Department of Unemployment Assistance does not offer live chat as a channel for customer service at this time. I have been trying to creat a 4 digit password for claining weekly benefits. I’ve been waiting for 8 weeks for Renumeration to be complete. Thank you. HELP! Don’t forget your deep breathing! The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. See: SNAP Food Assistance - Workers who lost hours or job due to COVID-19. We live on Martha’s Vineyard. To qualify for unemployment benefits in Massachusetts, you need to meet these requirements: You earned at … Email anyone even it’s not the department that handles claimed. Please visit the official website for office locations. Suppose you live in Massachusetts, receive benefits of $360 a week and get a part-time job paying $250 a week. I forget why I answered no, I think I had my wisdom teeth pulled or something, but having your wisdom teeth pulled does not mean they should deny you benefits for that week. So I’ll be going to Boston later this week. Please be patient. Good Luck! With unemployment numbers still high in Massachusetts, the number of NBC10 Boston viewers who are having trouble getting their unemployment benefits is also up. Apply for Unemployment Benefits. Why can’t someone from UE explain why I’m on hold for this long! They anticipate these reviews to take 3 weeks or longer. I had the same issue filed my claim in June 2019. Good luck everyone. Depending on the state, claims may be filed in person, by telephone, or online. I live on Martha’s Vineyard, there is NO office here and I can not afford to take the ferry off island. See the Massachusetts Department of Unemployment Assistance webpages COVID-19 unemployment information. I have called many, many times and been told my claim would be escalated, but no action has been taken. 4, 5, 6 Wednesday ever see the movie “Falling Down”? The key is to call immediately first thing in the morning and not wait until high call volume time later on in the day or evening. Please try finding answers online since there might be limited phone support due to the shortage of staffing. Is there any other method of contacting DUA or the wages department to verify my 2019 income and begin claiming my needed benefits? My brother has been trying to do that for two weeks, to no avail. I’m going to lose my home because my status remains on hold. Please visit https://www.mass.gov/topics/unemployment for contact details including office locations. I applied online for unemployment and i have been getting request for a doctor statement when am not sick , am only out of work because they had to close due to COVID-19 . Here’s the link – https://www.mass.gov/unemployment-insurance-ui-online. Also, start calling your state reps and governors office because it’s the only way this is going to be resolved. In fact under federal guidelines for these programs, states must provide claimants with alternate modes of contact, which may include email, and communicate with the claimant based on his or her preferred method of contact. In this example, you still get $230 a week in unemployment compensation. I have the debit card and I am still waiting. Thank you! My state rep is appalled by their process. Even the random lady i got on the phone had heard of the company shutdown said there was alot of claims from there i dont understand why she wasnt able to just change it. I filled out a top application a month ago around my 15th week because it says you have to submit before 20 weeks. My understanding is that claiming it would just lower my benefit for the week. I sent in my documents Multiple times so the pending issues can be updated. In that case, you can call the MA Unemployment Phone Number: Toll Free: 877-626-6800 Be prepared for long wait times because lots of people are trying to do the same thing that you are. And now I haven’t received my claim for this week either. Please continue claiming for the lost hours. Hi Sam, I am in MA and filed my weekly claim as usual. It is not safe for him to get on a boat to go to the office in Boston. We recommend you apply for UI benefits online. For unemployment claims: 800-318-6022. And the call back feature on the website is broken. I am still unemployed. UI benefits are offered to claimants who’re able and available for work. I have not purchased groceries in 7 weeks, also cannot go to job interviews because I can’t pay for gas. If you need to reach a live claims agent to file a new claim or inquire about an existing claim, call 1-667-207-6520. I’m a union ironworker and attend school for the union as well. We advise against calling or visiting the office, as you may not get a response instantly. Please wait for an update from the office. I dont understand i cant talk to a person on the phone ? lCall your local state representative. Also suppose to start school tomorrow not really sure what to do because if im not receiving unemployment than i cant attend school. Zip Code. Your state may have activated “Extended Benefits (EB)” authorized by the federal government. If they say ” due to high call volume…” they will hang up. When I go online ( he is pc incompatible) I am stuck at the password reset. We understand this might be a difficult time for you. All I’m getting is voice mails and automated questions with no relevance to my situation, I got a lot going on with no help, I think it’s redundant and retarted to have to waste an ample amount of time trying to call, when clearly I’m getting no where, I keep pushing my issues and responsibilities off to try and fix my unemployment and food stamps and ect to get no where. I suggest you call the Unemployment Office for clarification. They will contact you. Absolutely horrible service. They won’t escalate your claim until it is at least 8 weeks old. Make sure to check the status at regular intervals. Please explore online. I dont know if we feel better or worse knowing that others are going through the same thing. will call her back. Check out our Employer Quick Guide for the specific contact information you need based on the assistance you're looking for. My unemployment shows how much I’m getting but says hold on both weeks anyone know why? The website does not have the answers to my questions; the computer on the phone does not have the answer to my questions. i’m starting to believe it’s done on purpose. Can someone please help. How on earth to I get in touch with an actual person? Please help. The issue in GetHuman-erigo's own words. The form should be available under the “Resources” section of the Unemployment Office’s website. Please keep checking the status online at regular intervals. ET UC Debit Card & PA Treasury Remember to apply for other benefits too. Before contacting them, items GetHuman4774140 may need: Name, Email, Phone number or other identifying information. I have an existing claim that I’ve had for about a month now but I just recently went bqck to work full time and am looking to open a new claim regarding the coronavirus situation and I have now been laid off. When I log in as a UI claimant to read my inbox, there is literally no INBOX anywhere! Does anyone have an alternate number or email for this fiasco? Please lookout for an option to speak to a claims representative. If you feel like you need to file an unemployment appeal, you can do so by: 1. This was also on 3/21/2020 . No longer have that number so unable to receive a text to verify. I was under the impression that a “top” application extended your benefits while you attended a training program to ensure job placement? Payment status line says no payments have been made…I don’t know what else to do and have no way of knowing when I will receive the benefits. Generally, payments are released within 48 hours after DOL contact. Friday anyone call call- and does. The state agency said they want to … Suzanne- I am in the same boat, it has been 10 weeks for me I call I get the same BS my claim was escalated after I called Governor Banker Constitutes did everything I was suppose to do and now NOTHING! They said everything is fine and to wait….CLAIMANT ID: 10578286. You have every right. I’ll look into that after my visit to the office in Boston later this week. I was approved for unemployment benefits over 2 weeks ago. Not an automated machine. Matthew. You should be able to do a reset by either calling the Claims Center or by visiting https://www.mass.gov/unemployment-insurance-ui-online. Regular Hours: Monday to Friday: 8:30am – 4:30pm, Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only. They will be able to guide you in this regard. Entering 0 to speak to a rep just resets the automated message. If your application for Massachusetts unemployment compensation is denied, you can file an appeal within 10 days to have your case reconsidered. Do I qualify for unemployment benefits? Maybe we should start a petition to CHANGE this frustrating process. Please be patient. I am running out of savings and can’t support my family any longer. Considering the pendency, phone support will be limited. The website is useless for help! Contact a labor attorney. I’m constantly cut off and hung up on. There are a variety of benefit and aid programs to help you if you lose your job. The way it just disconnects without even the choice to wait is more than infuriating. I’m so sorry for all you’re going through- it’s awful! I have not received a check because my status was mistakenly listed as “quit.” I did not quit, and my employer said they will try to help to fix this. To Contact … I tried looking on line but there is nothing there that helps me. Unemployment Assistance from DUA DUA’s goal is to help Massachusetts residents in need get back on their feet and back to work. A Guide To The Extended Unemployment Benefits In New Jersey. How can I reach someone? Thank you so much. The best way to maintain a claim is to check the status and manage the claim on the internet. GetHuman4774140 did not yet indicate what Massachusetts Department of Unemployment Assistance should do to make this right. This includes: Your Social Security Number. Have you gotten anywhere? There will be perhaps no one to call you back. What an irony…. I reached out to my state rep this morning and received a response within 30 minutes. It’s impossible to get in touch with people by phone. Would you like to provide additional feedback to help improve Mass.gov? COVID-19 and MassHealth and Health Insurance. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. Step2 Or call your state rep. The problem: I need to file for previous weeks on unemployment. It’s better if you call the office again to get a sense of the turnaround time. No one replied. Stop filing your weekly certification. Anyone else? I couldn’t understand one question and was denied completion. Everyday I spend several hours trying to reach someone by phone and I can’t get through. Stop insulting our collective intelligence with these standardized comments!! My boyfriend needs to get unemployment due to the covid-19. I get disconnected each time I try calling since this morning, how can I resolve this? I can not bring up my homepage. they don’t want to pay you/us any benefits. I cant get a phone number to a person to find out what it is they need from me, nor can I get to a person for this tech issue! I cannot get to a live person to ask a question. Please ask your boyfriend to reach out to the Unemployment Office over the phone. Make sure to check the status at regular intervals. When she does get a call back, the person tells her that someone else ! I have been calling and calling to talk to anyone about my claim that has been pending forever. They aren’t staffing the phones so there’s no one to call for tech help or to initiate a claim. They owed me almost 2,000 dollars by the time it was settled. Why would my submit date be a month after i sent it in? Hope this works! Springfield, Massachusetts Unemployment Compensation Attorneys An Unemployment Lawyer in Springfield Working with Individuals Who Have Lost Their Jobs If you have lost your job through no fault of your own or have left your employment voluntarily because of unacceptable workplace conditions, you may be entitled to significant unemployment benefits. There might be a delay due to the pandemic. I have claimed 8 weeks and still have not received the money. I can understand your situation. I’ve been waiting 3 months now and nothing. Might seem like they only have one site but get the actual emails to representatives if they are not picking up calls. It said on my pua account that I got paid for the last 7 weeks but it’s not on my debit..I call everyday to talk with a tier 2 operator but when the tier 1 operator patches me through I get cut off.. 7 They are taking care of the regular unemployment and Fed Ed first then the people with a PUA claim that ended on Dec 26 then the people on PEUA thats the order. We advise against calling or visiting the office, as you may not get a response. I found that it’s harder to get someone on the line when they first open, around lunchtime, and just before they close. i never heard of unemployment adjusters doing one case at a time , seems inefficient at best, I am dealling with the same thing not number to get to an adjuster. I can understand how it feels to have no response despite all the actions. Please try and find answers to your question online, on the department’s official website. Online system just says “HOLD” under current status. and I forget the 3rd one. Multilingual call agents are available. My payment has been on hold for 4 months with no answer as to when I will receive any money. Please do not call our unemployment claims center with questions as call volume remains high. I reached for myself and of you that are experiencing the same problems. Please visit the website to find the answers. I answered two questions incorrectly don’t know how do you contact somebody to correct should I go into the unemployment office in Boston to get this resolved. Mass. They hang up when I call unemployment. This PIN reset is a common issue across. I keep getting the auto line info only. I have not received my unemployment either for 4 months. The UI petitioner must also keep a written record of contacts with the union hall. You can use the “Resources” or “FAQs” section of the website. The Unemployment CARES Bill summar y from Greater Boston Legal Services Contact Information - Unemployment Insurance The Division of Unemployment Insurance accepts claims by phone or online. The website says if you applied on or after March 10th you will receive all those payments. Been on hold now for 4 weeks! If you don’t have a UI Online account, register now. The automated system to “request a call back” is telling ME to be the one to call back on Wednesday BUT I’m supposed to file every week on MONDAY and cant because of these issues. I also don’t see any email address I can use to get my questions answered and respond to the request for information that I see in my Unemployment profile ‘inbox’. I can understand the situation. What do you suggest? Please wait for a day or two for the authorities to change the system in line with the recent announcements. Which was wrong. Still no call . I’ve been waiting for 3 weeks without pay. I’m out of work and don’t know what to do… Need a solution! Have been unable to get through to the Telecenter or to schedule a callback for three days, says it’s maxed out at 8:30. This is painful- what can you do to expedite this process? Your claim will begin on the Sunday of the calendar week in the effective claim date. Any insight? We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. For purposes of authentication, using your Password is considered the same as using your signature. As of today, our cell phones have been turned off for non-payment and our belongings in storage are going to auction. Still nothing! But I never got my claim. My SS # ends in 9 and it keeps telling me I have to wait until Thursday. I have been filing since 10/15/20 didn’t file last week due to family emergency and now I am unable to re-open claim. Contact call today (781) 784-2322. … There will be thousands of applications for the office to be processed. I cannot talk or email anyone in Mass UI. If the computer isn’t working properly, there is a telephone number you can call to call in your unemployment electronically. They moved quickly after that. There is an order for everyone to stay home. Its so frustrating! My call is disconnected repeatedly after I wade through the computer choices; I would be willing to wait on hold until someone is available, but disconnecting the call is unacceptable. If you anyway to help I would greatly apprechate it. I feel the exact same. This agency is an absolute embarrassment. I have been waiting for an adjustor to be assigned for three months. Need to file a new claim how do I get past this pre-recorded loop. We recommend you to apply for UI benefits online. How Do I Apply? EVER!!! Can they help us at the career centers that are listed on the UI website, or do you have to go to the main office in downtown Boston? When you call the # for help and follow the prompts you get hung up on usually. If the schooling hampers your prospect of working a full-time job, you might not continue to be eligible. Massachusetts Unemployment Rate Massachusetts Laborforce Rate National Unemployment Rate National Laborforce Participation Rate; 5,667,500: 3,578,300: 3,337,200: 241,100: 6.7: 63.1: 6.7: 61.5: The labor force estimates for towns with 2010 Census population of less than 1,000 were produced using the BLS methodology, but are not official BLS estimates. You can find contact information and online filing information at the website of the Massachusetts Department of Unemployment … Your Alien Registration Number if you are not a US citizen. We will use this information to improve the site. How can we get financial help. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. Vachon, of Holliston, applied for unemployment … Your feedback will not receive a response. 40 Monroe St Can’t get anyone on the phone and it is annoying. So if you answer “no” to “did you look for work” (because you’re going back to your job), it’s possible they will say this person is not satisfying the work search requirement, even though you’re excused from doing that, and it’s possible you wouldn’t get paid, so to play it safe, answer “no” to all questions, until you get to the final 3 part question and answer “yes” every week, every time, and choose 3 for the days you looked for work. Multilingual call agents are available.  =  There will be a delay considering the number of applications that are being processed. How to Cancel Massachusetts Unemployment How to File a Massachusetts Unemployment Appeal How to Reopen an Existing Massachusetts Unemployment Claim How to Report Massachusetts Unemployment … If you are thinking about quitting a job, you may have additional questions about how that affects unemployment. That’s what I did and an adjuster was assigned right away. No additional activities is required on the claimants part. On my homepage it shows the claim paid, tax deductions taken but I still have not received my check. I need someone to help me fix this application because i have been out of work for two weeks now with no money to pay my bills. This is beyond unacceptable. So he can resolve this. When you find a new job you can no longer receive Massachusetts unemployment benefits and may need to officially cancel your Massachusetts unemployment. If you’re not in a position to visit an office, I suggest you work your way through various phone numbers. I don’t know what to do anymore. I do get a different answer every time I call Unemployment. What should I do? That is the reason he is not working. Go to the Massachusetts unemployment website and click on 'Appeal'. I have worked over 30yrs and when I need assistance so I can pay bills, I am not able to get it. And it takes forever to get through to even enter your SSN. You know you’re supposed to report on Sunday for the previous week. I need help. My wife was laid off her job on May 20. I’ve been calling DUA for weeks upon weeks, every day during the week, at every conceivable time and I absolutely can not get through to a real person. It will definitely take some time.  ×  We Do Not need to reopen our claim. I have been trying to reach Unemployment all week with no success. I really don’t know why people answer the phone. It’s very important to complete the application at this time. Just got put on hold this week. Your email address will not be published. Sherry, You can reopen your claim, be interviewed if there are any issues affecting your eligibility for benefits, obtain up-to-date information on the status of your claim and UI benefit payment check, and resolve problems, all by telephone. I have been trying to reach unemployment for two weeks now with no success all i get is a recording telling me to register online for a call back and the website is unavailable. Please try finding answers online since there might be limited phone support due to the shortage of staffing. Please keep checking at regular intervals. Not sure if you can help but here is my problem. I have two problems that can not be resolved online, I need to speak to someone! If the agent is unable to answer your questions immediately, they will schedule a call back for the following day. I’ve gone to my local center and I was told that the only thing they can do is send an email asking them to make my claim a priority. They can sometimes get an answer faster than the unemployment … Can’t get through the telephone loop system to get help with job description over the phone. Help with Massachusetts Department of Unemployment Assistance Claims. I appreciate the patience and professionalism of the phone staff, but the lack of forward progress on my case has left me in severe financial straits. © 2021 File Unemployment. By now, it’s no secret that Pandemic Unemployment Assistance (PUA) systems across the country are not working. I file my application on March 22 -2020 they somebody name but on me I tell them to Remove the name is not my jobs I not work for this person they are not doing anything from March to June 19-2020 they are not doing anything I need help please. I have no way of contacting unemployment because offices are closed for god knows how long… and I can’t log into my account because I forgot my password and when I try to reset it, it says unexpected error. How Are US Cities Coping With Unemployment At The End of 2020? Same here. This way, it’s a lot easier for you to manage claim payments. Some system changes may be work in progress. Find Massachusetts Unemployment Appealing Denied Benefits Information There are many reasons an applicant may be denied unemployment benefits in Massachusetts, and disqualification can occur during the initial application process or after you’ve already begun collecting weekly benefits. She has called over a dozen times. For more information, please visit your state’s official Unemployment website. the person Who can unfreeze her account is unavailable…Who can we file an appeal with so that she can file her claim? Bob. Any suggestions, thanks! .hide-if-no-js{display:none!important}. How to Apply for Unemployment. I didn’t know my exact dates of working so I put March 8th on May 5th the claim was accepted.. so my dates are March 8th until March 8th 2021. I need to converse with a person. I spoke to a live person today. This is a not response everyone. Inform them you would like to have it escalated. https://www.mass.gov/unemployment-insurance-ui-online, A Detailed Guide To The Extended New York Unemployment Benefits. You may file your claim for unemployment benefits in Massachusetts by phone or online. My claim has been on hold for 7 weeks. Bull fix the problem stop giving a run around and do your jobs or let the ones waiting on their money take over we would like a check, No I’d how can I get the state to recognize me. Call, send a letter, or email to your unemployment counselor letting them know that you have found a new job. I sent in all requested documents requested by me on the portal twice via priority mail. I hope this helps. Unemployment benefits are available to most workers who lose their jobs in Massachusetts. He puts in the 1st 4 letters of the city he was born and the system says it’s wrong. You basically have to start on your day the second they open and often times they are already maxed out. The company i worked for shut down. How is someone like myself, that can’t go to an office, suppose to get information. She can get into her account, but it freezes when she tries to send it. I’m 68 years old and it would be easier to read it and listen to it at the same time. The Unemployment Office might be inundated with pending requests. I saw your question and although I don’t work for the DUA, I will answer it for you because I know the answer and otherwise, nobody will answer it for you and I know how frustrating that is because I have a question I need answered and it’s impossible to get an answer. Massachusetts Coronavirus Unemployment Do I Have To Pay Taxes on Massachusetts Unemployment Money? 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